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FAQ'S

ASK, WE'LL ANSWER

  • DO YOU HAVE A FULL LIST OF YOUR INGREDIENTS?
    Of course, you can find them listed under each product.
  • ARE YOU CERTIFIED VEGAN?
    Yes, all our skincare products are certified by The Vegan Society.
  • ARE YOUR PRODUCTS CERTIFIED NATURAL?
    Yes. All our skincare products are certified natural by Cosmos EcoCert.
  • DO YOU TEST ON ANIMALS?
    Absolutely not. We are certified by Cruelty-Free International.
  • DO YOUR PRODUCTS HAVE AN EXPIRY DATE?
    No, ALL PRODUCTS – are well-cured.
  • CAN I USE YOUR PRODUCTS FOR MY WHOLE FAMILY?
    Our products are entirely natural, so they should be safe for all in theory. Please read the ingredients to make yourself aware of any allergens that could specifically affect you or your family.
  • HOW LONG DOES DELIVERY TAKE?
    Our standard delivery within the UNITED STATES is within 3-5 business days. In some cases, due to high volumes with courier companies, it might take a little longer. Once we ship your package, you will receive a Tracking Number so you can track your parcel. International delivery is 7-10 days.
  • DO YOU SHIP INTERNATIONALLY?
    Yes we do.
  • I HAVE A PROBLEM WITH MY ORDER, WHOM DO I CONTACT?
    Drop us a line at info@dahlspry.com and allow us 24 to 48 hours to contact you.
  • I WANT TO SEND YOUR PRODUCTS AS A GIFT, CAN YOU INCLUDE A GIFT RECEIPT?
    Sure thing. Just pop a note with your order, and we’ll take it from there.
  • WHAT ARE YOUR SHIPPING COSTS?
    You can preview what your order will cost in terms of shipping by using our shipping estimate at the bottom of the cart page.
  • WHAT'S YOUR RETURN POLICY?
    You can read more about our delivery and returns policy. No returns, however, we do offer returns on a case by case basis.
  • WHERE CAN I BUY YOUR STUFF, APART FROM ONLINE?
    We do pop-up shops; subscribe to learn where we will be at our next event.
  • HOW OFTEN SHOULD I USE THE SOAP?
    At least twice a day, morning night – a little more, then use the oil for best results.
  • HOW TO USE SCRUB/GEL?
    Apply like makeup and sit for 20 mins, then wash off thoroughly.
  • HOW SHOULD I STORE THE SOAP?
    Use a soap dish to last longer. Water will cause the soap to melt since it's all-natural.
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